Decorative Stitch

I brought my Bernina 435 in to have the automatic needle threader repaired the bill I was given by Adriana was for $180 with a deposit of $50. The receipt number is 9155835. When I got home I received an email from the store with different amounts. This receipt had the same number 9155835 with amount $50 deposit and a balance of $80. I picked my machine up this morning and was waited on by Dawn. I asked why the descrioency in the price . She said thatthe part was $50 and the repair was $180. I asked if the machine gad been cleaned and oiled. She said yes. She also said it was $180 to clean and oil it. I explained i called a few days ago to request cleaning and oil, which wasn't requested when I dropped the machine off. This woman told me cleaning and oil was free. Dawn said it was not free. I have not been told so many fibs by one person in one-day then by Dawn this morning. She said after I left the first time my bill was mixed up with another customer. I can't believe that because both receipts have my name and the same number. It a shame I had to find out the hard way that your employees are so dishonest. I will not be doing business with your store again. I paid $131 99 to get my machine back. The bill you sent me is also incorrect you have me giving you $100 deposit I gave you a $50 deposit

I love this quilt store! Friendly staff and great fabrics.

my dealings with DECORATIVE STITCH....IS NOT GOOD. Please reciew my EMAIL TO THE MANAGER / OWNER of DECORATIVE STITCH.. BETTY I want to thank Sara for contacting me regarding my adventure with Decorative Stitch!!! I can only send double thank you’s in your response to my concerns…Thank you for trying to make my situation right and for the help you gave me…. Certainly changed my attitude toward your beautiful shop!!! My first impression was not good, but the way you stepped up to help me was wonderful and I truly thank you!!!!! I will be shopping n taking classes with you all in the future!!!!! Thank you, Betty Schulert

My husband and I are both quilters and were excited to make the journey from Central Ohio. Everyone at the store was really friendly and helpful. They were able to answer our questions and take the time to explain things. We were only there to buy some fabric for a new quilt project and a notion. They were busy on this Saturday morning but still gave us lots of one-on-one attention. We were lucky enough to meet Sara, which made the day that much more special. We only wish we lived closer.

Researched online and was between two models, they were extremely helpful in pointing out the differences and didn’t attempt to upsell/pressure me. Even helped me shop for some notions & get exactly what I needed to start a project same day! So many things to look at for purchase and just gorgeous projects displayed. Prices were on par with chain stores and some online retailers. It’s nice to be able to support a local shop without breaking the bank! Absolutely will be back for more.