Lids
Chain specializing in licensed team hats, logo apparel & other sports merchandise.
Store Review
Lids in Las Vegas specializes in licensed sports merchandise, particularly hats and apparel. While customer service receives praise, experiences vary significantly. Some customers report unwelcoming interactions and inventory issues, while others commend the staff's dedication to fulfilling specific requests. The store's atmosphere is vibrant, showcasing a wide array of team gear, though it lacks certain popular items. Overall, Lids offers a unique selection for sports fans, but potential customers should be aware of mixed service experiences.
- Quilting(confidence: 90%)
- Embroidery(confidence: 90%)
- Alterations(confidence: 90%)
- Fabric Sales(confidence: 90%)
- Sewing Machines(confidence: 90%)
- Classes(confidence: 90%)
Steve
5 months ago
The employees were great but Lids is disappointing as a company. You can’t check inventory for stores online nor can you place an order online for pickup in store. The sales online are way cheaper than the prices in store too. Went in and don’t have the hat I wanted so finally placed an order online and says it was delivered but never arrived. Contacted customer service multiple times and they shipped a replacement order but informed me that the warehouse doesn’t ship until mid-march. This was odd as it was the beginning of march and you pay $6. Shipping appears very shady. I finally cancelled my order and will go somewhere else. First and last time I try buying anything from Lids. Their emails are on the verge of harassment for how many they send too.
Shaun Brewer
12 months ago
Walked in at 2 pm on a Wednesday. As I walked in employee said, “we are closed right now” in an unwelcoming tone. Confused, I said your closed? He said yes I’m going on break for 30 minutes and I left he locked the door. Not anyone in the shop. Guess that wasn’t a break in itself. Needless to say doing business was an inconvenience for this employee. I Went into the shop to buy a few hats for myself and a hat for a birthday present. But employee could care less about doing business. No come back in 30, just pretty much a get out. Avoid this location !
Amber Gaines
a year ago
If you are a female don't bother coming to this location. Went in to ask about the process of ordering a custom lid for my hubs wanting to order right away and the guy that was there was very dismissive and even answered a call when I was asking about the timeframe completely dismissing me. Clearly the impression given was "oh it's just a chic, not important enough.". I guarantee if I was a dude he would have been happy to try to sell me something. Waste of time.
T K
2 years ago
Customer service was great...however, how can this shop carry "NO" San Antonio Spurs gear? Not even one hat, we had the #1 generational pick??? Been a longtime spurs fan, so I expected to finally see spurs merchandise coming out now that the team is relevant again. GSG. How about LV Aces gear too? We are the world champs and not even carried here locally either?
Ory Weaver
5 years ago
Excellent customer service. I don't wear a lot of hats. I just went in to find out about getting a replica made of my Navy boat hat. They made it a mission to get me exactly what I wanted. When it was all done they gave me a military discount with out me asking. Super nice guys.
The image shows a vibrant display of baseball caps organized on shelves in a retail store.
The image shows a bustling outdoor shopping area at night, illuminated by string lights. A crowd gathers near a Lids store, with festive decorations and a Christmas tree nearby.
The image shows the interior of a Lids store, featuring a vibrant display of various hats on shelves.
The image shows the exterior of Lids, a sewing store, featuring a modern brick facade and large glass windows. The store is well-lit and inviting, with a clear "OPEN" sign visible.
The image shows a variety of hats displayed on shelves in a sewing store.
The image shows a vibrant display of sports apparel and caps in a retail store. Shelves are filled with various hats and jerseys, showcasing team logos and colors.