Lids

Tanner is absolutely wonderful! Lids was packed today and he was working alone.. So many people were getting hats embroidered for Father’s Day. He was patient with everyone and even stayed over to ensure my hats were finished. He has excellent customer service!

Great selection of kids hats. Quick service getting a name embroidery on it. The sales lady was really nice.

This rating is not about the customer service I received. That was excellent. This rating is directly associated with the quality of product I received. I wanted custom embroidery done on 4 hats I brought in. When I went to pick up the hats today, I immediately noticed 1/4 of the hats was terrible quality in which I was offered a solution that I did take. After getting home, I analyzed the others and quickly realized that there was an issue with all of them. Issues I saw were: - The stitching wasn’t done correctly on all of them - Pieces of the logo I wanted weren’t stitched at all/missed - Whatever machine is being used, it did not follow the line work associated with the logo. Some parts were stitched over, not at all or completely out of place. - Some stitching was bunched up causing lose stitching and if pulled, would ruin the logo/hat even further. - There’s a color of stitching I didn’t ask for in the hat. The list goes on. I say all of that so say this, 1) I’ve been to Lids before at a different location to have custom embroidery done and it’s been excellent quality. This was absolutely terrible. 2) I paid $100 dollars and I cannot wear any of the hats I paid for due to mechanical and blatant errors. That’s a lot of money to spend on items to customize and you can’t even wear the customization. While I understand the policy on no returns for custom embroidery, there needs to be a better way of mitigating these types of mess ups. The customer walks out with a lose/lose situation: paid for the hats, paid for the custom embroidery, waited, and comes up empty handed in the end. Out of time, money, and the item(s). I repeat, the customer service was excellent in trying to mitigate the issues at hand. They have their jobs and their policies to abide by. It’s not them I am upset with. It’s the policies. I won’t be back to purchase anything further from Lids at any location. All I ask is better quality, better machinery and all around better ways of handling a mishap such as this.

From sports junkie to vaporwave fashionista, this place has you covered. Literally. Don't forget your cover before you walk outside, cadet.

Looking for Patriots hat and socks (don't hate). I guess if I were in a different region this would not be an issue. But as it stands I'm in the south and it's hard to find Patriots gear. Never fear that's why we have online shopping. I thought the store was nice, the staff was super friendly even though they were all Falcon fan. Hey what can you say. Great place to shop if your team is from the South.