Tailoress Atelier | Alterations & Tailoring Services

Shop is nice, worker was kind and attentive. Was quoted $165 to hem a pair of jeans (and add a dart to the waistline) and over $300 to hem a dress. They also wanted to add a $50 rush fee for needing the items in 2.5 weeks. Declined the service because it was way too expensive for no reason. Went to a different place down the street and it was $45 total. Feel bad writing this review but don’t waste $10 on a consult like I did if you don’t want to spend $500 to get items hemmed.

paid $115 for my bridesmaid dress to be hemmed; when i came to pick it up two weeks later the front and back were uneven by about an inch, with the front dragging on the ground (despite wearing the same shoes and underskirt for the pin). i was on a tight schedule between business trips, and having to wait for it to be fixed and come back the next day after work made it so i had to cancel my nail appointment for the wedding, as the dress had to take priority. i explained the situation and asked for a discount for the inconvenience, which they said no to, as the service was amended (which it was, the hem is fine now). they offered 10% on one future alteration (which feels a bit shady as a customer would probably not come back for another service when they messed up a simple hem). i didn’t think i had to build in extra time for a professional service to mess up. i think a kind customer service that wanted to retain customers would’ve offered a discount on that service. the employees were not rude, the service was completed in the end, i just wish there had been a bit more empathy for my situation that was ultimately due to their mistake. note on their response: i said the date of the wedding is the 30th, so they are now just lying. i fly out tomorrow the night of the 28th. due to working a full time job and not being able to take last minute time off, and them closing at 6:30, that was the only time i could pick up the dress. i had to cancel the appointment. being catty in response and claiming they did a good job for quickly fixing a mistake they never should’ve made in the first place is WILD.

After a different tailor canceled on me multiple times, I went to Tailoress Atelier ~7 weeks before my wedding with two dresses to alter. Luciana reassured me that everything would get done in time, and continuously provided me with such wonderful service every time I went in. My main dress just needed a simple hem, but my second dress needed to be taken in multiple sizes and was a lace corset. They pulled off a miracle and everything was done perfectly with a week to spare. I found the pricing to be reasonable, even with the rush fee. I am so happy I ended up going to Tailoress!

By far the best tailoring experience I’ve ever had. The owner and two guys who helped me were so sweet and helpful. Everyone was so on it, so efficient. Booking an appointment was a breeze. Auto reminders sent to my email were also super helpful. Pricing was very fair and transparent - and most important, the craftsmanship was outstanding. Very detailed and finished. I loved the storefront as well - made me feel at home. Highly, highly recommend this place.

TLDR; retaliatory service for request for invoice. If you choose to spend money here request an invoice upon the first fitting and an itemized list of services being provided. I know Natalie will respond trying to discredit my experience below and the picture above, but sending my personal experience with Tailoress into the ether for potential customers to review. I would not have gone through the hassle of writing a bad review if the work was done with an even average level of craftsmanship, but the 3 days spent corresponding with the head tailor were horrible and the above photo is the hem I received back on my wedding dress after paying a $600 invoice for a hem and tightened spaghetti straps. First, the verbal communication of price and service did not match the invoice that came the day before my third fitting. My requests for alterations never wavered since my first meeting with the team, and it was my understanding that the requested work was included in the deposit I paid upon the first fitting. The second fitting showed little to no alterations, so again I requested the same service I had requested during the first fitting (the assistant tailor was having a bad day so I did not want to press on why the dress wasn’t worked on). No new pinning was made to the hem during the second fitting. Then, 3 days before my third fitting (and after Tailoress had held onto my dress for over two months), the assistant tailor called to tell me that to continue with the alterations, I would have to pay another $170 fee. I honestly would have happily paid the fee if the services were explained to me upfront. The Tailoress website says they provide an itemized invoice for their services but I did not get one until the day before my third fitting, after Tailoress had been in possession of my dress for over two months. My request for more information regarding the extra fee was immediately met with condescension, and the invoice that was finally sent included another hem fee on top of the price I was initially quoted, which I was told upon my first fitting included the whole hem. Again, my requests never changed from the first fitting, and I never once requested a discount. I literally only asked for an itemized invoice. Finally, upon picking up my dress at my final fitting, this was the craftsmanship Tailoress provided. I’m shocked at this apparent retaliation for asking for an invoice. I wish I didn’t spend the $600 and the stress of communicating with the head tailor only to receive this hem back. EDIT TO INITIAL POST: As noted in the pictures above, these pictures were taken at my home, after Tailoress sent me home from my third fitting. This is the hem that was a final product in their eyes as a tailoring business.