Charlie’s Custom Tailor Alterations

Excellent service — one of the best tailors in NYC. My luxury fashion friends recommend this place as top notch.

Highly recommend for men’s alterations, when you are willing to splurge to ensure it is perfect. I have trusted them with the most expensive suiting in my closet. Once they made a mistake on the date I needed an item, and they sent someone to personally deliver it to my apartment before my flight.

Unprofessional and horrible client service. I was sent here from my tailor who relocated out of NYC and they made mistakes on the pants and blamed me for being picky about the fit. I spent many hundred of dollars here. Now they’re refusing to do any alterations because they’re claiming they make no money on them. Avoid if you can, not worth dealing with unprofessional service. Adding more based on their response below. That is untrue. You were asked to loosen the waist of the pants and doubled the amount, so you had to tighten it back up because your tailor made mistakes. You said it was a miscommunication and then you said it was because I was difficult to work with. In reality, your tailor messed up and you’re refusing to acknowledge this. I also paid more than $180. Also, if you look at your history, I also had a bomber jacket tailored for hundreds. I didn’t receive a discount on that. Stop lying online and deceiving customers.

I paid $480 for alterations on a luxury jacket (sleeve, waist, and collar adjustments) and the result was disappointing. Dropped the jacket off on June 24th with a promised completion date of July 9th; it wasn’t completed until July 18th after multiple corrections and delays. The work left the jacket less wearable than before — the collar adjustment caused tightness across the upper back and shoulders, and the natural drape of the garment was disrupted. When I contacted the shop, they refused a refund and mischaracterized my feedback, claiming I was “completely satisfied” at pickup. Their responses were defensive and unhelpful, only offering further alterations I no longer trust them to perform. I gave them every opportunity to make this right, but the workmanship and customer service fell far short of expectations, especially at this price point.

Tailor was had a great attitude. However, the tailor told me that hemming and tapering of my pants and light alterations to my suit jacket was $415. I have gotten my suits tailored for years and I have never paid over $200 for alterations. He then proceeds to let me know that any other tailor around the city of New York and the five boroughs that other tailor's won't have the same quality as them. Respectfully, I went took my suit to another great tailor who did the EXACT SAME alterations and was charged $139(including rush order fee.) Again, great establishment when entering, but, maybe too pricey for my wallet.