Lids

Very friendly and helpful staff! Great service. Thank you

They sold me a fake Ariat hat and charged me like it was a real one ,don't go here for your hats it's a complete rip off

This store sucks. Go into the store the light skin black girl with a Yankees hat on has on her AirPods and doesn’t greet us coming into the store. I eventually need assistance and have to go to her l, ask her a question about a jersey and she says she would have to check, Walks away and goes back to her phone conversation. I do not recommend this store to anyone ! Horrible customer , I’m side she didn’t act that way when she was interviewed for the position. I went in the store on October 1 if anyone from Managment reviews this.

My son was super excited to visit this store on our recent trip to Williamsburg. We walked in and were immediately greeted by 2 very friendly employees. I really wish I had gotten their names! One was a younger Caucasian lady with blue eyes and the other was a light skinned African American gentleman who told us he was in college. They were both incredible! My son is 10 and had several questions and they both took the time to talk to him and make sure he was getting what he wanted. They didn’t seem to mind his endless joking about working there and even joked back with him. The lady helped him pick out the embroidery on the 2 hats he purchased and made sure he was happy with everything. She was amazing at directing him away from something he wanted on the hat that made no sense at all to something that would. The customer service is what gives Lids 5 stars. We live near Richmond and have other stores up here and prices are similar. We found this to be true with most stores at the “outlets”. These are regular retail prices, but we didn’t mind because the 2 employees were so wonderful. If we are ever back down there again, we will be stopping in Lids.

Great store if you want to talk to the stoner kid in the LA hat about where to get weed and edibles. He had three friends visit and they talked about this freely in front of customers and children. Idiots.