Bold Hits Screen Printing

As a local martial arts gym, we’ve worked with Karity and the Bold Hits team on multiple orders for our small business over the years, and they’ve always delivered great quality and thoughtful customer service. Recently, I reached out for a more personal project of matching shirts for a family birthday party featuring the birthday girl’s baby photos. Even though it was a smaller order than what we usually place, Karity and her team gave it the same care and attention. They helped enhance my design and made sure everything came together beautifully for the party. It was such a fun touch for the celebration, and everyone loved the shirts. We’re grateful to have a local business like Bold Hits to work with and highly recommend them!

I’ve been doing business for 20 years and I’ve never seen such a gem of the shop. It’s a reflection of the management and the way operations is run, I’ve worked with many print ops. I’ve never seen this level of service quality, friendliness, and effortless excellence. Very very impressed. Hands down the best customer service in the valley! - Kevin Tash, CEO

Great customer service and quick turn around time. This was my second order through Bold Hits and will be continuing business with them in the future.

My company needed shirts screen printed, and I was referred to Bold Hits. The first order went smoothly, and I received the shirts without issue. The second time, we needed engraving on backpacks. I dropped them off in multiple batches since they were out of stock. The last batch was dropped off at the beginning of June. A week later, I followed up with Bold Hits' manager, Karity, as I hadn’t received an invoice or any updates. She didn’t respond, and despite several emails, I got no reply. This project had a deadline before and it began putting my job at risk. After nearly two months since the first delivery, I finally received an invoice and on the same day I sent another email asking if the bags were done or ready for pickup. Karity simply replied, "you can pick them up," without clarifying if they were actually completed. On Monday, August 9th, 2024, I went to Bold Hits to collect the backpacks, and all I saw was Karity avoiding me. A different employee came up and directed me to the back of the shop. As I drove there, I saw Karity again, she got into her car and left. Not a single explanation on why such a long time for a reply or even an explanation on why the backpacks weren’t ready. This is someone I had been in contact with since April. She didn’t have the decency to tell me that they never even hired someone to do the embroidery, something I learned from the employee who spoke with me. It's clear this woman should not be managing a business. A manager needs to respond to clients, provide answers, and not intentionally avoid them, especially when they are the point of contact. Bold Hits needs new management—someone who doesn’t dodge their clients. This is extremely unprofessional. With all that being said, you guys need to do better.

Karity and the team at Bold Hits absolutely nailed our entire merch line for our company. The quality and personalized service was absolutely fantastic!