Stitching Around LLC

My new go to place for gifts! I got multiple items packaged and embroidered from them within a timely manner and the gifts came out beautifully. They have really high end quality pieces that are hard to find anywhere else. The customer service here is also incredible!

Worst experience of my life . I ordered robes for my wedding day which is two weeks away.i have a mom and a step mom I wanted one robe to say mother of the bride and the other one to say mommy of the bride. They took a week to do the robes and they messed up my order when they literally sent pictures of all them with the correct stencils and still messed it up.They made two robes saying mother of the bride. They weren’t accommodating at all. I spoke to a Katrina who was very rude and had so sympathy what’s so ever. Only giving me the option of coming in today before three o’clock to see if they can fix it and if so wouldn’t be ready til January 2 and my wedding is January 1st. Mind you it was their fault for not doing the robes correctly. So now I have to have two robes exactly the same because they can’t do their job correctly. I will never use them again for anything.

Best place for gifts in Miami. From new baby, birthday, wedding, housewarming -- they got you covered! The gifts are wrapped for you and the personalized touch shows you've made the extra effort. The staff is always so helpful and I always leave the store with a big smile on my face!

Buyer beware! I ordered a monogrammed tote from their website in June. Never received an order confirmation. Emailed them to ask if the order had gone through and received a reply that it had. (Still was not provided an order number or anything). Checked and my credit card had been charged. It’s two months later and I have not received the product and have not received a single response to my attempts to contact them. Terrible customer service.

While the staff is sweet and welcoming, they aren’t respectful of the timeframes THEY commit to. I had a fairly large order that had to be turned around quickly. Understandably, this was a big request of them especially during the holiday season. However, I was promised that they could have it done and paid a rush fee in order to get it done by the time I needed them. Not only was it not completed by the time they promised, it took me showing up to the store to get a status as no one called me to advise it was going to be late and no one would answer the phone. After showing up the day after I needed them, they advised it was in process and they would be able to get it done by end of day. I asked for the ones that were already completed so I can start shipping those out only to be told they had not started the order (this was 9 days after I dropped it off originally). I came back that evening and all were done. Product came out great and exactly what I ordered, but the lack of communication and transparency is frustrating. Would recommend only if you don’t have a tight deadline.