Lids

It was my son’s 5th birthday and he wanted to get a custom hat done and Carson was soooo amazing with my son. He helped him pick out his favorite wrestlers Jey Uso and Jimmy Uso. He was so nice with him and overall wonderful experience. We’ve been taken care of by Carson a couple times and he ALWAYS does a wonderful job!!!!

Had my name embroidered on a hat..... the employee even stayed after hours to complete the job..... thanks, much appreciated. Donno

Asheville Mall Store - Enjoyed talking to the employees, I was greeted when I walked in and was left to browse but any questions I had the gentleman answered them. I got two hats embroidered and felt at ease that I was not taken advantage of. Store was clean and everything was in neat order. Thank you Mr. Walker and guy who never goes home on time. Y’all did great! 😊

Place is awful. One worker. My husband stood there for over an hour to have his hat embroidered. The worker refused to do the embroidery even tho my husband paid for it and continued to check people out who came in after my husband. Won't go back.

Went to 2 Lids stores in Asheville to process an gift return, both stores had new employees that could not help me. Returning gift on-line costs 9.99 and because item was not in stock the stores would not offer a refund or even a store credit! Not good customer service. Also the condition of the store in the Asheville Mall # 5279 was extremely filthy! the floors, windows and customer counter were very dirty and looked like they had never been cleaned. Hats and merchandise had fallen and were just laying on the floor. Not a good impression and I would not recommend this business.