GoldStar Tool

Unprofessional and Dishonest. David was nice while taking my order but that service stopped after he took my $600. My order was cancelled and he said he would refund my money immediately. He will not answer my emails, when I call he put me on hold then hangs up. 2 weeks later I am still getting the run around. DO NOT DO BUSINESS WITH THIS COMPANY!

Horrible company! Do NOT buy!!! I could go on a long rant, but save yourself the trouble and get your products from Walmart or Amazon for a lot less.

Title: Unprofessional, Dishonest, and Harmful Experience – Do Not Buy from This Company I am a disabled veteran and fashion designer who ordered a Juki DDL-8700 machine and Defrix oil from GoldStar Tool on December 20, 2024, totaling $1,350.18. When the machine was delivered on January 9, 2025, it was damaged, scratched, bent, and shipped without proper protection or a pallet. I refused the delivery, as advised by the freight driver. I immediately contacted GoldStar Tool. Instead of offering a proper replacement or refund, I was told to "just keep it" and that the issue was "only the table", which I found incredibly dismissive and disrespectful. They promised to initiate a replacement on January 10, but I never received anything. For weeks, they blamed the freight company, claiming the machine hadn’t been returned. I personally called the freight company, who confirmed that the damaged machine had already been returned to GoldStar Tool. On April 14, I formally requested a refund. I followed up multiple times and was met with contradictory stories, evasive answers, and empty promises. I spoke to both Ilia (who supposedly handles refunds) and the owner, David Akhamzadeh. In June, I was told a check would be sent once David signed it. Two weeks ago, David claimed he mailed the check, but I never received it. This entire ordeal has caused me serious mental and physical stress. I am a disabled veteran who enrolled in fashion school to be self-employed and care for my health. This machine was supposed to support my thesis collection and alleviate the physical strain of commuting. Instead, I was forced to work late nights at my school studio, further harming my health. To this day, I have not received a refund, a machine, or any real accountability. They stole my money and wasted months of my time. I am unable to take client orders or properly work, and I’m still recovering from the toll this situation has taken on my body. I strongly urge others not to do business with this company. They are deceitful, unprofessional, and completely lacking in customer care. I will be pursuing formal complaints and legal action if this is not resolved immediately.

I called Gold Star Tools because I couldn’t get the promo code to work. It didn’t apply to the purchase but they were kind enough to give it to me anyway. They answered all my questions and reassured me that if I had any problems or questions in the assembly to give them a call. I placed the order on Monday my Juki was here on Wednesday! They also have many videos on how to DIY

I've been wanting a Juki Du-1181n walking foot sewing machine for a long time. My wish came true on St.Patrick's day 2021! David and his crew at Golden Cutting and sewing gave me such an affordable price I could not believe it! He even added all the extra goodies like needles, thread, bobbins, external bobbin winder, lamp, and oil. He demontrated to me all the tips and tricks and gave me time alone with the machine to practice a bit before his crew loaded it for my husband and me into the back of our truck for the drive home. We really felt like he treated us with his best effort and we are thankful! I added the roses to my machine when we arrived home. I love it! Thank you so much !