Lids

Make sure you look on their screen to know what your choice of FONT is going to look like, beforehand for the embroidery. They didn't bother to show us, and it didn't come out good, had they showed us we would of known to choose a different font. There are no refunds for the custom embroidery.

Embroidery was suppose to be K ♡ A but somehow ended up with R ♡ A. It did not run together when I approved. When I asked could they do anything for me they said no. As a franchise I wouldn't want employees with no customer service. $80 waisted

I can’t with this store today!!! We just left the store in Odessa TX. We were wanting to get a company logo on our hat. Mind you we purchased the hat then paid an additional 14 plus tax to embroider our logo. They messed it up BAD!!!!! And although it was their fault, policy states (according to them) they can’t refund anything!!!! I understand no liking the logo but they ruined it!! I wish I could upload a picture! I advise NOT getting ANYTHING embroidered here!!

Went in to buy a hat and I was helped by a young man. He was very helpful, he was able to find two different hats for me in two different colors. I tried one on and I didn’t think on trying the other one. I went back in there and again he helped me find the right size in the same style of hat. When I went to the register Kimberly the MANAGER gave me real bad attitude while making the exchange. Ever since I was trying on the hats, I was buying two, she seemed bothered that I had the guy looking for different sizes and styles. Long story short for the exchange she said I couldn’t get my original receipt back so I told her the customer always gets the original back if they have an other item. So she says well aren’t you going to wear the hat or are you planing on returning it. So I said well I came back to exchange this one I don’t know maybe I will come back to return it. So can I have the original receipt she still refused so I told her to return all the money back to me and she said ok that’s fine and yanked the bag out of my hand. So I told her you do not have customer service what so ever. She said I’m the manager so I told her well it sad that your employee has better customer service than you. She didn’t care about making a sale she was happy to make the refund.

Went there and spent 200 dollars on merchandise and embroidery. They told me wait 30 min. Came back in 30 min and hadn't even begun. 30 min later they were done and went completely wrong on embroidery. They said they could refund caps but not embroidery. So went home with only half my money. NEVER GOING BACK THERE AGAIN!